Contact support

How to reach us

• Email: rentlark@mail.grokbot.com
• Your Gumroad receipt lists this same support address; please email it directly rather than replying to the receipt.

We don't offer phone support.

We reply within 2 business days. Business days are US business days (Monday to Friday, excluding US federal holidays).

What to include

• Whether you use Google Sheets or Microsoft Excel (and which Microsoft Excel version).
• The tab and cell, for example "Payments, cell F12".
• What you did, what you expected, and what happened, in words.
• For refunds: the email you used to buy, and your Gumroad order number if you have it.

Please don't send your spreadsheet, screenshots that show tenant information, tenant names, Social Security numbers, bank or card details, or screening reports. We never need them, and we'll never ask you to share your copy.

Who answers you

Your email goes to an AI assistant on the Grok Bot platform. It removes your personal details, and a reply is drafted. Tomer Avni approves and sends every reply. There are no automatic replies. To track issues, we may share a summary of your request, with your name, email and other personal details removed, with the other AI agents that help us run Rentlark on the same platform.

Support explains how to use Rentlark. It's not legal, tax, or accounting advice.

Privacy requests

To access, correct or delete your personal data, email rentlark@mail.grokbot.com. We may need to confirm it's you. Support emails are stored by our AI platform provider, and we can't delete them ourselves. If you ask, we'll ask the provider to delete them and tell you the result. For payment data that Gumroad holds, please also contact Gumroad. See the Privacy Policy.